Return

1. The right to withdraw from the Agreement:

   1. The Customer who is a Consumer has 30 days to withdraw from the Agreement. The consumer has the right to withdraw from this Agreement within 30 days without giving any reason. The deadline to withdraw from the Agreement expires after 30 days from the delivery of the Goods to the Consumer or to a third party designated by him, other than the carrier.

   2. To exercise your right of withdrawal from the Agreement, you must inform us of your decision to withdraw from this Agreement by way of an unambiguous statement (for example, a letter sent by mail or e-mail to the address bok@maciejka.pl).

   3. You can use the model withdrawal form (download the document), but it is not mandatory.

   4. To keep the deadline to withdraw from the Agreement, it is sufficient for you to send information regarding the exercise of your right to withdraw from the Agreement before the deadline to withdraw from the Agreement.
   5. Please return the good in the original packaging and protect it in the protective packaging. Please, do not stick the original packaging with adhesive tape for transport.
   6. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. In order to determine the nature, characteristics and functioning of things, the Customer may normally open or unpack the package to check the features and functioning of the goods and test it in a manner customary in stationary stores. The customer can try on the product, but cannot wear and use it. The customer can open the original packaging, but cannot destroy or stick to it. The customer is responsible for the damage caused. Pursuant to Art. 34 sec. 4 of the Act in question, the consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
   7. Differences resulting from the individual settings of the consumer's monitor and/or computer (color, proportions, etc.) cannot be the basis for complaints about the purchased goods. However, the consumer has the right to withdraw from the purchase within 30 days of receipt of the package without giving a reason.

2. Effects of withdrawal from the Agreement:

   1. In the case of withdrawal from this contract, we will refund you the price of the goods and delivery costs up to the cheapest form of delivery available in our offer. Additional costs resulting from the selection of a delivery method other than the cheapest delivery are not refundable, in particular the cost of payment on delivery is not refundable. The refund is made immediately, and in any case no later than 30 days from the day on which we were informed of your decision to exercise the right to withdraw from this Agreement. The refund will be made at no additional cost to the bank account you specify, which number should be provided in the return form. In the case of payment made by Przelewy24, the refund will be made via this website. You bear the full cost of delivering the goods to us in connection with exercising your right to withdraw from the contract.

   2. Goods should be sent to: Maciejka.pl ul. Strumykowa 7, 62-200 Gniezno with attached proof of purchase, eg with a VAT invoice or a receipt. 

   3. The Goods shall be dispatched no later than 14 days from the date on which the Customer informed about withdrawal from the Agreement. Direct costs of returning the Goods shall be borne by the Customer.
   4. We refund the money within 14 days of receiving the shipment.

Download the document:

WITHDRAWAL FORM DOC

WITHDRAWAL FORM PDF